Monday, February 25, 2008

If you need a domain name, first prove your self - That's what netfirms.com say

I have been a regular (not ver often, but I am not a newbie either) at getting myself domain names, but registering one with Netfirms was a bit of an annoying experience. After quiet a bit of googling I found that their's was the cheapest, so I went ahead with them and registered my wedding website domain name www.moizandarwa.com with them.
When I checked after two days, the domain was active and the typing www.moizandarwa.com took me the default page setup.

But to my surprise, my inbox contained an email from Netfirms that made my head turn around, and the thought that I had given my credit card information to some fraudulent internet firm (a burnt child dreads the fire) ran through my nerves.

The email is as below:
===================================================================
From: Netfirms Billing Team
Subject: Netfirms - moizandarwa.com - Follow-up required!
Dear Moiz Tankiwala,
To finalize your order we require proof of ownership of the credit card. Please send a fax or scan of the front and back of the credit card used for this purchase showing only the last four digits of the credit card number.
As orders are time-sensitive, this request must be received within the next 2 days at:
Fascimile number: 416-661-0700 or via e-mail at billing [-at-] netfirms [-dot-] com
Thank you,
Netfirms Billing Team billing [-at-] netfirms [-dot-] com

===================================================================

Though I can understand Netfirm's concern to prevent fraudulent transactions from getting through (which may result in losses for them), I have never come across any online firms that I have dealt with previously that wanted a proof of ownership of credit cards. I am not sure how foolproof is their method either, a thief can still scan the copy of a stolen/lost/misplaced credit card.

I have a friend working in the anti-fraud department of America's biggest online store and what I have understood is that they have better ways of detecting fraud rather than asking customers to scan their credit cards and send it to them!
Netfirms definitely needs to improve on their fraud detection mechanisms.

6 Comments:

Blogger dirtyhans said...

Same thing here.. but did you send it to them? Is is safe?

/H

9:54 AM  
Blogger The_Champ said...

Well, I got an email from their billing asking me to contact their customer support. I did that and they explained to me that I was using a US credit card but the order was placed from outside US hence they wanted to confirm.
I was told to place the same order again as the earlier one was cancelled due to a delayed response from my side.
Well, I think, if you want to pay less, you may have to go through all these hassles... Not worth when you are preparing for your wedding next month ;).
Regards,
Moiz Tankiwala

1:17 AM  
Blogger The_Champ said...

Sorry, I missed to answer your question. I did not sent the scanned copy of the card, hence they told me to speak to their billing department.
I think all they wanted was to confirm that I am the genuine owner of the credit card.
Regards,
Moiz Tankiwala

1:52 AM  
Blogger Postperson said...

Hello Moiz,

I know this is waay off topic but I'm new to "blogging".

I saw a question that you asked on Bruno Silva's site about how to get Verigo's SlideShow to open in Album View. I have been searching for this info for some time now and would be grateful if you could tell me how it is done. The link that Bruno directed you to no longer exists.

I really appreciate your help.

If you could e mail me at demorrison@telus.net that would be great.

Thanks very much.

7:48 PM  
Blogger randy said...

Hi,

I just bought a domain name from them.. Using Paypal.. apparently they e-mailed me the same thing. It's really annoying.. Am not from the U.S. and it's going to cost me more to call them. What can you suggest to me on this one? I e-mailed them several times, no-response. They really have bad customer service..

4:20 AM  
Blogger The_Champ said...

@Randy, Since you are from outside the US, and there is a possibility that the cost of the call may be more than the savings you get with NetFirms.
Just to let you know, that netfirms will not process the order until you send the scanned copy or call them (at least that was the rule at the time I was trying to get a domain).
A quick recommendation would be to shop around.
-Moiz

8:33 AM  

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